Flagship engagement
Retention Diagnostic Engagement
A structured review of how subscription customers stay, pause, or leave — turning renewal records and support notes into a clear retention picture your team can act on.
Who it is for
Subscription brands with recurring billing — membership clubs, content subscriptions, replenishment products, and service retainers.
What you take away
A written diagnostic that names the retention patterns worth attention, the signals your current reports miss, and a short list of next actions ranked by effort and likely impact.
Format & delivery
On-site or remote consulting engagement. Typical duration: 3–5 weeks. Location: Bang Lamung base; remote across Thailand.
Preparation
Export of subscription status history, cancellation reasons, and a contact for billing or data questions. No special software install required.
Constraints
We work with anonymised or aggregated extracts when personal data cannot leave your systems. Engagements pause if required extracts are unavailable after two weeks.
Included
- Kickoff interview with commercial and customer-care leads
- Review of renewal, cancellation, and pause cohorts for an agreed lookback period
- Mapping of support tickets and exit reasons against billing events
- Working session to walk through findings with your team
- Written diagnostic report with charts and plain-language commentary
Not included
- Ongoing software licensing or hosted dashboard access
- Changes to your billing or CRM systems
- Paid media or acquisition campaign work
Process
How this engagement typically moves from first call to delivered work.
- Scope call to confirm data access and the retention questions that matter most
- Data review and cohort construction in our workspace
- Draft findings shared for factual correction before the workshop
- Workshop and final report delivery